Frequently Asked Questions?

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 1. How soon do I need to book?

We take last minute reservations but to guarantee a day and time the more notice the better.
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2. What the Hours Minimum Means?
The hour minimum means that if we finish the job in 2 hours we will charge you for the 4 hours minimum that you agree upon our contract.
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3. What does your service include?
Movers, Truck, Blankets, Dollies, Disassembling & Reassembling of furniture if needed.
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4. What areas do you service?
We service all San Francisco Bay Area.
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5. Do you work on weekends and/or holidays?
Yes, we work on weekends and holidays.
We are closed on December 25 and January 1
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6. Will you show up on time?
Yes. We take pride in our punctuality.
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7. Why Are Deposits Required?
Most reputable movers require a deposit. There are some unlicensed movers that not charge you a dime in advance. Usually the moving deposit means commitment.
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Real Moving Companies ask for deposit in order to get an assurance for the deal agreed upon, and to set their schedule. The real moving companies are busy and they cannot pledge to do a job if that job has not been guaranteed. Movers’ services and time cost money and they do not want to send a crew and discover that the customer has already moved or he it’s there. By having a deposit collected moving companies guarantee that the cost incurred in this case will be covered. NOTE: The deposit amount will be deducted from the final moving costs.
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If you've hired a mover through a online moving broker - a third party company that provides a truck and movers - you may find yourself that hiring movers through a online broker means that your mover is unknown, making it difficult for you to know if your mover is reliable. Overall, we don't recommend you use a online moving brokers.
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8. My belongings obviously mean a lot to me. How can I trust you with them?
Our crew chiefs have a minimum of 3 years of experience in the moving business. We're also licensed and insured.
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9. Are there any additional fees?
As long as the job is within the miles limits there are no additional fees. Any job outside of the miles is subject to a Double Drive Time. *Example if we drive for One hour from Point A to Point B we will charge you two hours "Only" if the distance if over of 25 miles.
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10. Is there anything that XP Movers does not move?
We move most things, but there are certain things that we cannot move for you. These items include: pets, plants, weapons, medications, jewelry, coins, grand pianos, pool tables, Safes, Hot tub, I pods, Tablets, Head phones, cameras, laptops or every small item with value. Please help us to make your move easy and stress free making sure to move by yourself the item mentioned above. For moving services only the customer is responsible to have all in boxes sealed marked, and under 50lbs.
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11. What about tipping?
Like cab drivers and waitresses, it is customary to tip movers, but it is completely up to you. If you feel the movers worked hard and took care of you, then a tip is very appreciated.
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12. How big are the trucks?
Most of our trucks are 26x7x7 foot straight trucks called "bobtails. We also have 16 ft trucks. We'll bring enough trucks to get your move done right. Please make sure that there is a place for us to park the moving truck.
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13. Can we make multiple stops?
Yes, if you'd like us to stop at a storage unit or drop off a couch at your friend's, we're happy to oblige.
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14. What is "double drive time?
In California, all fully license & insured moving company are required by the P.U.C regulation to charge double drive time. Double drive time means we don't charge you for the time it takes us to get to your origin and we also don't charge you for the time it takes us to get back to our branch at the end of the day. Instead, to pay us for this time, we double the time in the middle. Get it? It's weird, but it's the law. Nevada and Washington State both require that we charge "portal to portal" meaning from the moment we leave our branch until we get back. We only charge you for double drive time from the pick-up location address to your new location address, only if the distance is over 25 miles. Example if we drive for one hour, we will charge you for two hours.